FAQs

What currency are the prices do I see in the site?
All prices are in GB Pounds.

I just placed an order, when will it be ship?
We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 5 days.
Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@eddesignerbrands.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if you received a defective, damaged or wrong products, you must notify us immediately when you received the order with photo evidence. If you want to return an order for a change of mind, you have 14 days to send the orders  back to us for a full refund, but you pay return cost, once we have received the product we will review the products and if we are satisfied we refund the full amount of your original purchase. Please read our return and refund policy for more information.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@eddesignerbrands.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you look fabulous! Please send us an email at info@eddesignerbrands.com or fill the contact us form / live chat and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.